CALL CENTER SUPPORT
Lentrax Translation Services’s call center solutions are centered around our YOUR Agent program—the industry’s most advanced outsourced customer service solution. In addition to this program, Lentrax Translation Services provides a full suite of services and technology-backed solutions to support call centers around the world. Whether your customer base is multilingual or predominantly speaks a single language, Lentrax Translation Services’s call center solutions help deliver the most responsive and attentive service to your customers.
YOUR Agent
With Lentrax Translation Services’s YOUR Agent program, organizations can fill interim or ongoing needs with outsourced talent that functions at the same high level as your full-time, permanent employees. In both English-only and multilingual call center environments, YOUR Agent allows you to accomplish a wide variety of customer service tasks without hiring additional talent.
YOUR Agent can:
- Act as first-level phone support
- Assist with customer support, Q&A, order taking, promotional campaigns, and other activities
- Answer and / or initiate calls in any language of your choosing
- Work directly into your CRM or database applications
- Serve as failover resources in conjunction with your existing pool of agents
Get your hand on making appointment with Lentrax now at pocket friendly packages on Financial translation and many other services. You will not regret your decision. Contact Us Today For a Fast , Accurate and affordable Qoute. Call Now at:
UAE +97 150 315 6202
| hello@lentrax.com |
UK +44 7868 577383
Looking for a reliable partner to translate your Medical Documents?
Lentrax believes that in this humanitarian disaster, support for Science community is really important and entities that support it should come together. Lentrax is dedicated to join hands with researchers worldwide and to enable the spread of timely, accurate information related to the outbreak. While things have pretty much come to a standstill in China, our employees and fellow team workers are working from home to continue providing support to researchers. We believe that this initiative will help to speed up research process but the rest of the world and hopefully arrest the spread of damaging rumours.
Why Lentrax?
Lentrax has global network of expert team of translators who are fully equipped with knowledge of Medical and Pharmaceutical Industry. They can skilfully translated and understand the real essence of medical terminologies Hence providing you accurate Translations in their native language. Our same day Medical Document translation services is highly cost effective and reliable consist of more than 110 language combinations.We are Translation service partner of Pharmaceutical and Life Sciences Industries, No matter if you are a Researcher or an orgnaisation planning to launch a new drug in 22 countries, need bilingual staff with specialized field of Medical Science like oncology or need a backend multilingual call center support, Contact Lentrax Medical Translation Sciences.
Lentrax translation Services will ensure every step should be taken seriously and readily available to help companies overcome global language barriers by offering enterprise-level translation services in more than 110 languages. We believe that during these delicate times, we cannot stand aside. In addition, we continue to support the commendable work of Translators without Borders, a non-profit organization set up to provide language and translation support for humanitarian organizations.
Contact us:
To submit your translations, please contact us via our COVID-19 aid dedicated email:
covid-19@lentrax.com.
covid-19@lentrax.com.
Lentrax Advantage:
Lentrax being the top most priority of its customers makes sure that at each point the customers benefit is far more than their own interests whether its about making profit or growing in the market business. Time is the foremost restriction on our employees with expertise in order to assure the timely deliverance of orders with efficiency and effectiveness hence proving to be the most reliable source for our customers. Along with all such qualities the best of all is that we keep the data of our customers secure as they trust us for their matters therefore it is our responsibility to be true to their personal information.
Get your hand on making appointment with Lentrax now at pocket friendly packages on Translations for Life Sciences and many other services. You will not regret your decision.
Tip: This is a good opportunity to try out your negotiation skills because all fees are negotiable, even if the translator’s profile states otherwise. (Been there, done that.)
The vast majority of people on ProZ.com use translation software, such as Trados, which is helpful with large projects. With translators who charge by the word, overpaying is easy. Lentraxwill help you estimate your word count and will eliminate repetition to save you money.
Over-the-Phone Interpretation
Lentrax Translation Services provides over-the-phone interpretation (OPI) services in over 170 languages, allowing you to overcome any language barrier in seconds. While many leading OPI companies use networks of overseas or at-home interpreters, the vast majority of calls that Lentrax Translation Services handles are routed to our US-based call centers in Tempe, Arizona. These facilities are fully secure and access-controlled, and no effort is spared to ensure the highest standards of professionalism and the most attractive and productive work environment.
Staffing
When high call volumes dictate that you need to staff additional call center agents, Lentrax Translation Services’s specialty recruiting teams can provide hand-selected talent to meet your needs. Whether your needs are for full-time, part-time, seasonal, and/or contract engagements, and whether or not they include a language requirement, Lentrax Translation Services can help. With over 20 years’ experience and an extensive network of thousands of linguists and interpreters, Lentrax Translation Services has unparalleled access to a qualified pool of candidates to supplement your internal human resources and recruiting efforts and ensure that you are never understaffed or overwhelmed.
Language Assessment
Lentrax Translation Services administers stringent language assessment tests to all multilingual call center agent candidates as part of our standard staffing service. In addition, this proprietary and stringent testing is available to our clients for candidates not sourced by Lentrax Translation Services as a consulting/process enhancement service. Whether you need a basic first-level bilingual customer service representative or a vice president of call center operations, Lentrax Translation Services’s stringent testing ensures that the candidates you bring onboard are linguistically qualified for the job.
Outbound Calling
When customer outreach strategies include making outbound marketing calls, conducting market research, administering satisfaction surveys, or other business-critical phone-based tasks, Lentrax Translation Services call center agents can help you reach non-English-speaking customers in their preferred language without hiring additional staff. Lentrax Translation Services offers expert training and can use customized scripts and response trees to ensure that our agents serve as a seamless extension of your customer outreach efforts. This is, after all, YOUR Agent
Overflow Support
Call volumes naturally spike and recede, but investing in enough full-time staff to cover your high-volume periods can lead to wasted resources when call quantities are below max capacity. Lentrax Translation Services’s call overflow solutions allow organizations the flexibility to retain only enough full-time staff to cover usual expected call volumes. Overflow calls are automatically routed to Lentrax Translation Services’s team, which will have been specially trained on your requirements and scripts and can deliver the same high level of service that your customers expect.
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